A hack that attacked Collins Aerospace's MUSE software caused massive disruptions at numerous major airports in Europe as reported by officials on Saturday. Check-in and boarding systems failed at several airports, including Berlin, Brussels, and London Heathrow. Travellers were forced to rely on manual processing as a result of lengthy lines, delayed flights, and occasional cancellations.
Staff at Heathrow Airport struggled to handle check-in manually, which caused departure planes to be delayed. Before leaving for the airport, travellers were advised to verify the status of their flights. Approximately ten cancellations and several delays over an hour were reported by Brussels Airport. In order to resume regular operations, Berlin Brandenburg Airport momentarily disengaged from the impacted systems, which resulted in higher wait times.
The MUSE platform from Collins Aerospace provided the computerised check-in, baggage drop, and boarding systems that were the target of the attack. Staff had to manually process passengers because technology was not available, which slowed down operations and caused a great deal of discomfort. Air traffic control and other airport systems remained unaffected.
To help travellers, airports sent out more employees. Heathrow recommended travellers to arrive two hours prior to domestic departures and no more than three hours before long-haul flights. Authorities emphasised keeping an eye on airport and airline announcements and exercising patience as employees resolved the issues.
Using its MUSE software, Collins Aerospace confirmed a "cyber-related disruption" that affected a few airports. The business is attempting to get back to full operation. No additional technical information or statements of accountability have been made public.
The hack draws attention to weaknesses in aviation infrastructure, especially when several airports use the same software supplier. It also highlights how crucial it is to have strong backup plans and contingency procedures in place to avoid major passenger disruptions.
Travellers from impacted airports are recommended to plan for delays, get ready for manual check-in, and pay close attention to announcements. The restoration of MUSE systems at all affected locations is necessary for the complete resolution.
Q1: Which airports were affected by the cyberattack?
A1: The cyberattack impacted several major European airports, including Heathrow, Brussels, and Berlin. Passengers at these airports experienced delays and cancellations due to disrupted check-in and boarding systems.
Q2: What caused the disruptions at these airports?
A2: The disruptions were caused by a cyberattack targeting Collins Aerospace's MUSE software, which handles electronic check-in and baggage drop systems at multiple airports.
Q3: How are airports managing the situation?
A3: Affected airports have switched to manual check-in and boarding procedures to mitigate the impact. Additional staff have been deployed to assist passengers and manage the increased workload.
Q4: Are all flights affected by the cyberattack?
A4: Not all flights are affected. However, passengers are advised to check their flight status with their respective airlines before heading to the airport to avoid unnecessary delays.
Q5: What should passengers do if they are traveling from affected airports?
A5: Passengers should arrive at the airport with ample time, expect longer check-in times, and stay updated by checking their airline's website or contacting customer service for the latest information.
(With inputs from various sources.)
