OT Interview: How These Two Maldives Resorts Are Blending Sustainability With Soulful Service
In today’s evolving hospitality landscape, the ability to deliver distinct yet consistently high-quality experiences is a defining strength. Travellers are no longer just seeking luxury—they’re looking for meaningful, personalised stays that reflect their values and preferences. From sustainability initiatives to guest-centric innovations, resort teams are reimagining what makes a stay memorable. In an exclusive conversation with OT, Christopher Baker, General Manager of OBLU SELECT Lobigili and OBLU XPERIENCE Ailafushi, and Nasrulla Mohamed, Resort Manager of both properties, share how they shape unique identities for each resort while staying rooted in a shared ethos of heartfelt service and mindful hospitality.
Christopher Baker: Having managed two distinct resort experiences under the same umbrella, how do you ensure each property maintains its unique identity while staying true to the brand ethos?
Managing two distinct resort experiences under the same brand requires a thoughtful balance between consistency and individuality. We ensure each property maintains its unique identity by focusing on the distinct characteristics, target audiences, and experiences that define each resort. For example, while OBLU XPERIENCE Ailafushi embraces a vibrant, family-friendly atmosphere, OBLU SELECT Lobigili offers a more intimate, adult-only escape. At the same time, we remain aligned with the overarching brand ethos—delivering heartfelt service, curated experiences, and exceptional value. Ultimately, our goal is for guests to feel the unique charm of each property while still recognising the consistent warmth, quality, and spirit that define our brand.
What recent trends in guest preferences have you observed, and how have OBLU SELECT Lobigili and OBLU XPERIENCE Ailafushi adapted to meet these changing expectations?
Recently, we’ve seen that guests are looking for more than just a place to stay—they want meaningful experiences they can enjoy and share. Personalised service, wellness, and unique moments that stand out are becoming more important, especially those that look great and are Instagrammable, as everyone describes them. At OBLU SELECT Lobigili, we’ve focused on romantic and relaxing experiences. Couples want privacy and something special, so we offer private dining, spa treatments, and quiet spaces to unwind.
At OBLU XPERIENCE Ailafushi, the trend is more about fun, variety, and family time. We’ve added more activities, entertainment, and programs for all ages, making the stay exciting and memorable for everyone. Everyone has a different perception of trends, and the best way to adapt is to be mindful of individual needs and simply ask them. Overall, we’re listening closely and always adjusting to what guests want—making sure their time with us is enjoyable, memorable, and worth sharing.
Sustainability is becoming central to luxury hospitality. How are your resorts working towards more environmentally conscious operations?
Sustainability is at the heart of everything we do—it’s more than a practice; it’s a way of thinking embraced by our entire team. From harnessing solar energy and reducing plastic and paper use to composting food waste and transforming Styrofoam into planters, every small action reflects our belief in creating lasting impact through mindful choices. Many of our green initiatives stem from team suggestions, like our soda can recycling project—where used cans are melted down into handcrafted gifts for staff and guests. We're now exploring jewellery-making as a creative way to promote sustainable living.
Our commitment extends beyond the land. Marine and reef conservation is a priority, with efforts including coral propagation, eco-friendly diving practices, and awareness programs for guests and staff. We are dedicated to protecting the fragile ecosystem and restoring island biodiversity. Sustainability here isn’t a checkbox—it’s a shared lifestyle that enhances the guest experience and protects our natural home.
What would you say sets the Maldives apart as a destination—beyond its natural beauty, and how do your properties amplify that appeal?
The Maldives is known for its natural beauty, but what makes it truly special is its sense of serenity, exclusivity, and personalised service. At Atmosphere Core, inspired by the “Joy of Giving,” we go beyond expectations to create unforgettable stays. The Maldives blends relaxation and adventure, helping guests disconnect from routine and reconnect with what matters. At Ailafushi, we embrace the vibrant Maldivian spirit through fun, family-friendly experiences. At Lobigili, intimacy and romance take centre stage in a serene, adults-only setting. Both resorts promise heartfelt hospitality, ensuring guests feel seen, valued, and cared for.
What innovative strategies are you employing in an increasingly competitive market like the Maldives to stay ahead and deliver memorable guest experiences?
We focus on staying closely connected to guest expectations while remaining true to our core identity. The Joy of Giving principle guides us in offering excellent service and genuine, heartwarming experiences for our guests. We actively listen to our guests and adapt to new trends, but we also make sure our resorts' unique culture and spirit remain at the heart of everything we do. By blending innovation, guest feedback, and our brand values, we continue to create experiences that are not just enjoyable but truly memorable.
Nasrulla Mohamed: You’ve been with the COLOURS OF OBLU team since its early days. How has the journey been, and what key milestones stand out?
My journey with Atmosphere Core began in 2015 during the pre-opening of our second property, and it has been a truly transformative experience. Being part of four pre-openings has given me a front-row seat to the brand’s growth and evolution. One of my defining milestones was the opportunity to lead OBLU SELECT Lobigili—our island of love. Building this resort with a young, energetic team, predominantly female ACERs (our internal name for colleagues and everyone within the company), was rewarding and deeply inspiring. Watching them grow and thrive in a culture built around the “Joy of Giving” and our Atmosphere Way has been a highlight of my career.
Your background is rooted in F&B and operations—how has that shaped your approach as a Resort Manager?
Coming from a Butler and F&B background, I’ve always valued personalised service and attention to detail. That experience shaped my belief that hospitality is built not just on processes but on heartfelt connections. As a Resort Manager, I carry those values into every aspect of the operation—from anticipating guest needs to empowering my team to go beyond expectations. This helps me stay grounded in the guest perspective while ensuring smooth, high-quality operations behind the scenes.
What role do local culture and Maldivian hospitality play in shaping the resort's guest experience?
Maldivian hospitality is rooted in warmth, sincerity, and generosity, and it beautifully complements our core philosophy of the “Joy of Giving.” It plays a vital role in creating an authentic and memorable guest experience. Our local culture influences everything—from how we greet guests to the subtle touches in service that leave lasting impressions. That sense of genuine care, paired with international standards, makes our resorts feel like a second home for many.
What are some behind-the-scenes elements that guests may not notice but are crucial to delivering a seamless stay?
There’s a whole ecosystem working quietly behind the scenes to ensure our guests have a flawless experience. It starts with a well-trained, passionate team that understands the importance of consistency and attentiveness. Every detail is meticulously managed, from logistics and maintenance to pre-arrival planning and post-stay feedback. Our team coordination, proactive communication, and strong internal culture allow us to deliver seamless service that feels effortless to the guest but is backed by careful planning and dedication.
Having grown with the brand, how do you balance operational efficiency with the personal warmth guests often associate with boutique island stays?
It’s a balance we’re proud to strike every day. Operational efficiency gives us the foundation to run a smooth and responsive resort, but personal warmth is what creates magic. We achieve this by empowering our team to act empathetically and flexibly rather than sticking rigidly to SOPs. By fostering a culture where each team member feels valued and inspired, we enable them to pass on that feeling to our guests. At Lobigili, it’s not just about delivering service—it’s about creating moments of joy and connection that our guests remember long after they leave.
