Hilton Launches CleanStay Programme

Hilton has begun rolling out a new programme to deliver an industry-defining standard of cleanliness and disinfection in its properties. Hilton CleanStay, created in collaboration with Lysol and Dettol maker RB, and Mayo Clinic, includes new procedures to help guests enjoy a cleaner and safer stay.

Guests can expect to begin seeing changes in some hotels around the world starting June 16, with Hilton CleanStay implemented across Hilton&rsquos 18 brands by mid-July.  

Here's what you can expect.

Even before they travel, guests will find a new landing page at Hilton.com/cleanstay which will detail what they can expect during their stay. Property websites will be updated to indicate that the new cleaning protocols and procedures have been implemented. If you prefer a contactless arrival experience, you can check-in, choose your room, unlock your door with a digital key and check-out using your mobile devices through the free Hilton Honors mobile app. This option is available at more than 4,700 participating Hilton properties worldwide for guests who book direct via the Honors app or at Hilton.com. 

For those who prefer a traditional check-in, physical distancing measures will be in place directing guests on how to move through the in-person check-in and check-out process in a safe way.

The first point of contact with the guest room will be with the Hilton CleanStay room seal, placed on the door upon being thoroughly cleaned. The room will have extra disinfection of the most frequently touched guests room areas &ndash light switches, door handles, TV remotes, thermostats and more. Housekeeping services will be based upon guest preference, recognising that some guests may not want staff entering their room. Additional amenities such as linens and toiletries will be available upon request, delivered in protective packaging and placed at the guest room door.

There will be increased frequency of cleaning public areas. For instance, fitness centers may be closed for cleaning multiple times daily. Equipment will be properly adjusted and placed to enable physical distancing, and the number of guests in the center may be limited. 

In hotel restaurants, biodegradable, disposable dishes/utensils will be available upon request. During breakfast, restaurants will offer a range of options including grab & go, pre-plated covered items, à la carte and assisted service.

Throughout the development of Hilton CleanStay, Mayo Clinic has offered their medical expertise to advise Hilton on training methods, cleaning protocols and quality assurance. Additionally, Mayo Clinic has advised on new technologies and methods from the healthcare industry that can benefit the cleanliness and disinfection programmes at Hilton hotels.